Refund & Return Policy

At RSA Auto World, we are committed to ensuring customer satisfaction with every purchase. This Refund and Return Policy outlines the terms under which returns and refunds may be accepted.

1. Eligibility for Returns

Returns may be accepted under the following conditions:

  • The item received is damaged or defective

  • The item delivered is incorrect

  • The product does not match the description provided

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be returned in its original packaging

  • You must notify us within 7 days of receiving the product

2. Non-Returnable Items

The following items are not eligible for return:

  • Used auto parts

  • Installed vehicle accessories

  • Special order or customized products

  • Electrical components once installed

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed within 7–10 business days

  • The refund will be issued through the original method of payment

4. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • Contact your bank as processing time may vary

If you have done all of this and still have not received your refund, please contact us.

5. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us using the details below.

6. Shipping Returns

Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error (wrong or defective item).

Shipping costs are non-refundable.

7. Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us:

Email: rsautoworld@gmail.com
Phone: +27738612296